Privacy Policy

1. Introduction

neko77 is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online gaming platform accessible at https://neko77.cam. We recognize that privacy is a fundamental right and we take our data protection responsibilities seriously.

This policy applies to all Indonesian residents who use neko77 services. By creating an account, accessing our website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this policy, you must discontinue use of neko77 services immediately.

We comply with applicable Indonesian data protection laws and international best practices for information security. Our commitment to your privacy is reflected in our technical, physical, and administrative safeguards designed to protect your personal data from unauthorized access, loss, misuse, or alteration.

2. Data Controller Information

neko77 is the data controller responsible for your personal information collected through our platform. This means we determine the purposes and means of processing your personal data and are accountable for compliance with applicable data protection laws.

For any privacy-related inquiries, data subject requests, or concerns about how we handle your information, you may contact us at:

• Email: [email protected]
• Subject Line: Privacy Inquiry / Data Protection Request
• Response Time: We will respond to privacy inquiries within 10 business days

3. Information We Collect

To provide our gaming services, comply with legal obligations, and ensure platform security, we collect various types of personal information. The categories of data we collect include:

3.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Data: Copies of your Indonesian national identity card (KTP), proof of address documents, and selfie photographs for KYC compliance. This information is required under anti-money laundering regulations.
• Financial Information: Bank account details (account number, bank name, account holder name) for deposits and withdrawals. We do not store full credit card numbers or CVV codes.
• Communication Data: Contents of your communications with our customer support team via email, live chat, or phone, including attachments and metadata.
• Preferences and Settings: Gaming preferences, language settings, notification preferences, and responsible gaming limits you set.

3.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, and navigation paths through our platform.
• Location Data: IP address, approximate geographic location based on IP, and timezone information. We use this to detect suspicious activity and ensure you are accessing the platform from Indonesia.
• Technical Data: Log files, cookies, pixel tags, and similar tracking technologies that help us understand how you interact with our platform.

3.3 Information from Third Parties

• Payment Processors: Transaction confirmations, payment status, and fraud risk assessments from BCA, BRI, BNI, Mandiri, and e-wallet providers.
• Game Providers: Game play data, RTP information, and technical performance metrics from Pragmatic Play, Evolution Gaming, and other software providers.
• Fraud Prevention Services: Risk scores, device fingerprints, and suspicious activity alerts from third-party security vendors.

4. How We Use Your Information

neko77 processes your personal data for the following purposes:

4.1 Service Provision

• Create and manage your gaming account
• Process deposits, withdrawals, and payment transactions
• Provide access to casino games, live dealer tables, and sports betting markets
• Calculate and distribute winnings accurately
• Maintain game history and account balance records
• Enable communication between you and our customer support team

4.2 Legal Compliance and Security

• Verify your identity and age (21+ requirement) through KYC procedures
• Comply with anti-money laundering (AML) regulations and know-your-customer requirements
• Detect and prevent fraud, cheating, collusion, and other prohibited activities
• Investigate disputes, resolve complaints, and enforce our Terms and Conditions
• Respond to legal requests from law enforcement or regulatory authorities
• Maintain audit trails and transaction records as required by law

4.3 Platform Improvement and Personalization

• Analyze user behavior to improve platform functionality and user experience
• Personalize game recommendations based on your play history
• Optimize website performance, loading times, and mobile responsiveness
• Develop new features, games, and services based on player feedback
• Conduct research and statistical analysis on gaming trends

4.4 Marketing and Communications

• Send promotional offers, bonus notifications, and special event announcements (with your consent)
• Deliver personalized bonus offers based on your gaming activity and preferences
• Send transactional emails about deposits, withdrawals, and account changes
• Notify you of important policy updates or platform maintenance
• Administer loyalty programs and reward schemes

4.5 Responsible Gaming

• Monitor gaming patterns to identify potential problem gambling behavior
• Enforce deposit limits, loss limits, and self-exclusion requests
• Provide responsible gaming tools and resources
• Intervene when we detect signs of excessive or problematic gaming

5. Legal Basis for Processing

Under applicable data protection laws, we must have a lawful basis to process your personal information. neko77 relies on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., providing gaming services, processing transactions).
• Legal Obligation: Processing is required to comply with Indonesian law, including KYC/AML regulations, age verification, and tax reporting.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and marketing (where not overridden by your rights).
• Consent: You have given explicit consent for specific processing activities, such as receiving promotional communications or using optional features.

6. Data Sharing and Disclosure

neko77 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

6.1 Service Providers

We share data with third-party vendors who provide essential services on our behalf:

• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay for processing deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt for delivering gaming content
• Cloud Hosting: Infrastructure providers for secure data storage and platform hosting
• Customer Support: Live chat software and ticketing systems to assist with inquiries
• Security Services: Fraud detection, DDoS protection, and cybersecurity monitoring providers

All service providers are contractually bound to protect your data and use it only for the specific purposes we authorize.

6.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to valid legal requests from Indonesian law enforcement or regulatory authorities
• To comply with court orders, subpoenas, or legal processes
• To investigate, prevent, or take action regarding suspected illegal activities, fraud, or violations of our Terms
• To protect the rights, property, or safety of neko77, our users, or the public

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and prominent website notice of any such change in ownership or control of your data.

7. Data Security Measures

neko77 employs comprehensive technical, physical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

7.1 Technical Safeguards

• Encryption: All data transmissions between your device and our servers are protected with 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard algorithms.
• Firewall Protection: Multi-layered firewalls prevent unauthorized network access to our systems.
• Intrusion Detection: Real-time monitoring systems detect and respond to suspicious activity or attempted breaches.
• Secure Authentication: Password requirements, account lockout policies, and optional two-factor authentication.
• Regular Security Audits: Third-party penetration testing and vulnerability assessments conducted quarterly.

7.2 Administrative Safeguards

• Access to personal data is restricted on a need-to-know basis with role-based permissions
• All employees and contractors sign confidentiality agreements and undergo security training
• Comprehensive incident response plan for data breach scenarios
• Regular review and updates of security policies and procedures

7.3 Physical Safeguards

• Data centers with 24/7 physical security, biometric access controls, and surveillance
• Redundant power supplies and backup systems to ensure data availability
• Climate-controlled environments to protect server infrastructure

While we implement robust security measures, no system is completely secure. You also have responsibility for protecting your account by choosing a strong password, keeping it confidential, and logging out after each session.

8. Data Retention

neko77 retains your personal information only as long as necessary to fulfill the purposes described in this policy and comply with legal obligations:

8.1 Active Accounts

While your account is active, we retain all account data, transaction history, game play records, and communications to provide ongoing service and support.

8.2 Closed Accounts

After you close your account, we retain certain data for legal and regulatory purposes:

• Financial Records: Transaction history, deposit/withdrawal records, and tax-related information retained for 7 years to comply with Indonesian financial regulations and tax law.
• Identity Verification: KYC documents retained for 5 years after account closure to meet anti-money laundering requirements.
• Communications: Customer support records and dispute-related correspondence retained for 3 years.
• Marketing Data: If you consented to marketing, we retain your contact information until you withdraw consent or request deletion.

8.3 Automated Deletion

Once retention periods expire, personal data is securely deleted or anonymized so it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis and research purposes.

9. Your Privacy Rights

Under Indonesian data protection law, you have the following rights regarding your personal information:

9.1 Right to Access

You may request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

9.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.

9.3 Right to Erasure

You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes collected or if you withdraw consent. Note that we may be legally required to retain certain data for regulatory compliance.

9.4 Right to Restrict Processing

You may request that we limit how we use your personal information in specific situations, such as while we verify data accuracy or resolve a complaint.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider where technically feasible.

9.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. This does not affect the lawfulness of processing prior to withdrawal.

9.8 Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request." We will verify your identity and respond within the timeframes required by law. There is no fee for making a request unless it is manifestly unfounded or excessive.

10. Cookies and Tracking Technologies

neko77 uses cookies and similar tracking technologies to enhance your experience and analyze platform usage. Cookies are small text files stored on your device that help us recognize you on return visits.

10.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, account login, and security features. These cannot be disabled.	Session / Persistent
Performance Cookies	Collect anonymous data about how visitors use the site to improve performance and user experience.	Persistent (up to 2 years)
Functionality Cookies	Remember your preferences, language settings, and customization choices.	Persistent (up to 1 year)
Analytics Cookies	Help us understand user behavior, popular games, and traffic patterns for platform optimization.	Persistent (up to 2 years)

10.2 Managing Cookies

Most web browsers allow you to control cookies through settings. You can block or delete cookies, but this may impact platform functionality. Disabling essential cookies will prevent you from using neko77 services.

11. International Data Transfers

neko77 primarily stores data within Indonesia. However, some of our service providers and technology partners may be located outside Indonesia, which may result in international data transfers. When we transfer personal data internationally, we ensure appropriate safeguards are in place:

• Data processing agreements with contractual clauses requiring equivalent data protection standards
• Vendor certifications demonstrating compliance with international security frameworks
• Encryption of data in transit and at rest to protect against unauthorized access

By using neko77 services, you consent to the transfer of your information to countries outside Indonesia where necessary to provide our gaming platform and associated services.

12. Children's Privacy

neko77 services are strictly restricted to individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we discover that we have inadvertently collected data from a minor, we will delete it immediately and permanently close the associated account.

Parents or guardians who believe their child has provided personal information to neko77 should contact us immediately at [email protected] so we can take appropriate action.

13. Changes to This Policy

neko77 may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via:

• Prominent notice on the neko77 website homepage
• Email notification to registered users
• In-platform notification upon your next login

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of neko77 services after policy changes constitutes acceptance of the updated terms.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected]
• Subject Line: Privacy Inquiry
• Customer Support: Available 24/7 via live chat on the neko77 platform
• Response Time: We aim to respond to privacy inquiries within 10 business days

For data subject rights requests (access, deletion, correction), please clearly state your request and provide sufficient information to verify your identity. We take your privacy seriously and are committed to addressing your concerns promptly and transparently.